> For the complete documentation index, see [llms.txt](https://help.tokenpocket.pro/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tokenpocket.pro/en/wallet-faq-en/multichain-wallet/reset.md).

# What Should I Do If I Forget My Password?

Your wallet password is created by you and stored only on your device. It is never uploaded to TokenPocket’s servers. Therefore, TokenPocket cannot access, recover, or reset your password.

## You can try either of the following solutions:

#### Option 1: Continue Trying Your Password

TokenPocket does not limit the number of password attempts. You can continue trying possible passwords until you enter the correct one.

#### Option 2: Reset the App

If you cannot remember your password, you may reset the app—**but only after confirming that you have backed up the recovery phrase or private key for every wallet.**

Before resetting the app, verify your backups as follows:

1. Open TokenPocket and tap the first icon in the upper-right corner to add a wallet. Select the appropriate blockchain, then import the wallet using your recovery phrase or private key. If **“Wallet already exists”** appears, the backup matches an existing wallet.

<figure><img src="/files/tH1ltenyx0kWDvlQ0MDz" alt=""><figcaption></figcaption></figure>

2. If you have multiple wallet addresses, verify each one separately to ensure that all recovery phrases or private keys have been backed up.
3. After verifying every wallet, go to **TokenPocket > Me > Security > Reset App**. Once the reset is complete, create a new password and re-import your wallets using the verified backups.

   > ⚠️ **Important**
   >
   > Resetting the app will erase all wallet information and other locally stored data from your device. Do not reset the app until you have verified the recovery phrase or private key for every wallet.

<figure><img src="/files/vAJCL5jKC7FJ5cYeralA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/lhN4PnUy05x6HFWFpvVS" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.tokenpocket.pro/en/wallet-faq-en/multichain-wallet/reset.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.