# Fake Customer Service Scam Most people will contact customer service for help when there are some problems that need to be solved. At this time, scammers get the chance to impersonate official supports. Usually, they have the same name and logo (not ture) with the official supports and then hide in the various communities/groups. Once users send their issues on the group, these scammers will send messages to users privately attached unknown links/QR codes to fraud users' private key or mnemonic. So, If you have any questions, please don't trust anyone who sends messages to you first and don't give your private key or mnemonic to anyone! You may send emails to official supports if you have any other problems: 1\. Impersonating TokenPocket customer service in order to ask the user to pay the fee of solving the problem. ![](https://2516903027-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMJyYRLFVRsMrfcXuRV%2Fuploads%2Fzi02SyTgnrFQc4soAvGj%2F3%20%E6%8B%B7%E8%B4%9D.png?alt=media\&token=e68f21a0-5786-4408-beac-5b544bd93a8a) 2\. Impersonating TokenPocket Telegram Community Admin to cheat‌. ![](https://2516903027-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMJyYRLFVRsMrfcXuRV%2Fuploads%2FAvu2cxucERec4TTUrxQ4%2F3%20%E6%8B%B7%E8%B4%9D%202.png?alt=media\&token=af1c2ff5-990b-42ef-8b7e-c332f72b89ce) 3\. Impersonating TokenPocket for airdrop scams‌. ![](https://2516903027-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMJyYRLFVRsMrfcXuRV%2Fuploads%2FKCTHiWaUdrubQTUfU9w2%2F1.png?alt=media\&token=353e6317-28ed-463d-934d-64eca8deffa9) **In conclusion: Don’t give** your **private key/mnemonic** to anyone! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tokenpocket.pro/en/security-knowledge/common-fraud-cases/fake-customer-service-scam.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.