> For the complete documentation index, see [llms.txt](https://help.tokenpocket.pro/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tokenpocket.pro/en/transfer-tutorial/transfer-faq/what-if-the-assets-cannot-be-recovered-through-guided-self-help-operation.md).

# What if the assets cannot be recovered through guided self-help operation

1.Check again whether the receiving address is personally owned (wallet create or import address, not exchange receiving address);

2\. Check again whether the hash value of the exchange's withdrawal is correct. If the exchange has not transferred the tokens, please contact the exchange's customer service directly;

3\. Check again whether to withdraw tokens from the exchange to the wallet, or deposit from the wallet to the exchange;

4\. Reconfirm whether the assets are transferred out (whether the assets have been deducted).

**Related Link:**\
[How to find my assets back when transferring by a wrong chain?](https://tp-lab.tokenpocket.pro/AssetsFind/index.html?locale=en#/)