# What if the assets cannot be recovered through guided self-help operation

1.Check again whether the receiving address is personally owned (wallet create or import address, not exchange receiving address);

2\. Check again whether the hash value of the exchange's withdrawal is correct. If the exchange has not transferred the tokens, please contact the exchange's customer service directly;

3\. Check again whether to withdraw tokens from the exchange to the wallet, or deposit from the wallet to the exchange;

4\. Reconfirm whether the assets are transferred out (whether the assets have been deducted).

**Related Link:**\
[How to find my assets back when transferring by a wrong chain?](https://tp-lab.tokenpocket.pro/AssetsFind/index.html?locale=en#/)


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